Carson Living: Virtual concierge for residential real estate

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Carson is a 24/7 resident services platform for unattended and non-doorman multi-family properties.

Stats

Vention team members

years of active engagement

1:6

ratio of in-house to Vention devs

Project description

With the residential property sector falling behind in its adoption of digital technologies, Carson Living wanted to create an all-in-one remote doorman and virtual concierge system that would open the door — both literally and figuratively — to a more connected and personalized living experience.

To make it happen, Vention engineers acted as Carson’s core engineering team covering every aspect of web, mobile, and QA. We started off by developing mobile and web apps that empowered residents to conveniently handle maintenance requests, payments, and deliveries via a 24/7 remote service center.

Our next move was to integrate the solution with mission-critical hardware — including keyless electronic locks, live cameras, and wearables — which allowed for easy remote access and control of all rental properties listed in the system. What’s more, we added hundreds of new buildings to the platform, enabling brokers to schedule more self-guided apartment tours and, as a result, improve productivity.

As the company’s API servers were experiencing frequent traffic spikes, our team also fine-tuned API architecture and set up load balancers to drive system responsiveness and overall business continuity.

The result

Relying on our insights and technical decisions, Carson propelled to the ranks of the best in proptech, later partnering with another client of ours, BuildingLink, the market leader in property management.

And in 2021, they doubled our team to build more premier-yet-accessible solutions for millions of property managers and residents across the United States.