SeniorLink: Transforming in-home care management for the elderly

Seniorlink is transforming care management by providing home-based eldercare advice and care management services


Seniorlink needed a reliable tech partner to aid its team in building and supporting a stable, fail-free system for care managers, caregivers, and patients. With large data volumes coming from a number of 3rd party sources, it was crucial to seamlessly process and synchronize this data in one central hub.

Later on, when Seniorlink decided to move all business operations to Salesforce, iTechArt provided a team of dedicated Salesforce engineers.

Having extensive expertise, the iTechArt teamed up with Seniorlink to:

  • Support and bring minor enhancements to the case management system of the legacy solution
  • Migrate the existing legacy system to the Salesforce Health Cloud and customize it in line with business processes
  • Bring up test automation


The iTechArt team performed a series of business-critical improvements for Seniorlink’s legacy system including:

  • Enhancements for the existing system and business logic optimization
  • Setup continuous synchronization process for data coming to/from a number of 3rd party APIs to provide a comprehensive overview of how caregivers communicate with patients

Further cooperation with the Seniorlink team was aimed at migrating the existing processes to the Salesforce Health Cloud while providing a 360-degree view on the condition of Seniorlink clients and employees management. The scope of work for the project includes:

  • Migration of the existing logic from Visualforce to Lightning to utilize at full capacity the capabilities of Lightning experience
  • Development of custom solutions to automate support case reassignment and billing, as well as insurance and caregivers management
  • Custom view component to display reports on the status of daily medical examinations
  • Integration with Vela platform and development of a new, more stable API for seamless data synchronization between two platforms
  • Set up from scratch and integrated with Salesforce a service designed to grab data from PDF and upload this data in a readable format right into Salesforce



  • Salesforce Lightning
  • Salesforce Sales Cloud
  • Salesforce Health Cloud
  • Microsoft Azure
  • PHP
  • Python
  • Node.js
  • ASP.Net Core
  • Apex

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