Dialogue / Healthcare Wellness

Dialogue

Dialogue is an online platform that provides healthcare services for employers to keep staff members healthy.

YEARS'

COOPERATION

WEB SOLUTIONMOBILE APPS

Challenge

Dialogue needed a reliable partner with solid backend expertise and proficiency in DevOps to augment its team.

Solution

Developed a "virtual clinic" solution that allows separating patients based upon different criteria while managing their data within a single physical infrastructure
Automated patient management through a custom Filedrop solution that allows for a seamless upload of eligible members' data to the Dialogue solution
Took active part in the development of a virtual intake solution that simplifies the process of preliminary screening via a chatbot
Customized the platform to allow for deploying of white-label solutions for larger clients
Assisted in preparing the platform for SOC 2 certification, ensuring its security, availability, processing integrity, confidentiality, and privacy

Apart from that, the iTechArt DevOps team has been working to accelerate the product development cycle. Particularly, the team performed the following scope of work:

Deployed a multi-account AWS environment aligned with the AWS best practices to provide granular, centralized control over cloud workloads, with a consistent level of security and compliance across all accounts
Deployed a scalable, highly available, and fault-tolerant infrastructure based upon Amazon Elastic Kubernetes Service to orchestrate numerous containerized microservices
Improved CI/CD process for serverless and containerized microservices by introducing various types of automated testing to ensure that any issues with new builds can be promptly analyzed and addressed
Established Infrastructure as Code (IaC) strategy using Terraform and Terragrunt tools to spin up the AWS resources in an automatic, consistent, and predictable way
Created AWS infrastructure-monitoring system with Datadog that provides visibility into the health and performance of microservices, identifying potential problems before they escalate