Seniorlink:

About Seniorlink

Seniorlink is a tech-enabled healthcare management company dedicated to supporting families that keep long-term care at home.

Project description

As its vision of providing personalized care and support to families and caregivers across the US took off with meteoric success, Seniorlink was confronted with a technological reality — its legacy system could no longer keep up with ever-growing data volumes. iTechArt was chosen as a strategic partner to migrate existing processes and business-critical integrations to a more scalable and robust tool.

We saw switching to Salesforce Health Cloud as a perfect solution: Scalable, durable, and fail-free, it would enable Seniorlink to deliver more connected and collaborative patient and caregiver experiences.

Our team started by synchronizing data between all third-party APIs to give care coordinators a consolidated view of critical patient records. Next, we introduced an easy-to-use interface built on Lighting UI to minimize clicks and scrolling, while allowing caretakers to spend more time on direct patient care. In tandem with frontend improvements, we automated Seniorlink’s operational processes like billing, case assignment, and insurance management.

To boost stakeholders’ productivity, we also developed a custom view component to display reports on the status of daily medical exams, as well as added functionality that automatically converts PDF documents into a Salesforce-compatible format.

Results

The new Health Cloud-enabled platform enabled Seniorlink to focus on the most important part of the caregiving process: people.

Our solution seamlessly connected care teams to a 360-degree view of every patient, ultimately improving patient engagement, healthcare outcomes, and communication between all stakeholders.