Salesforce Health Cloud

With patient experience at the very core of successful healthcare, it’s critical that healthcare organizations integrate patient records management into a comprehensive, intelligent solution that simultaneously reduces costs and improves outcomes. Our certified Salesforce experts can help you implement Salesforce Health Cloud so you can personalize every interaction, deliver high-quality service to every stakeholder, and improve your ROI.

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Turn challenge into change

Many of today’s healthcare providers struggle with fragmented legacy systems that make an efficient, seamless experience for customers and providers a seemingly insurmountable challenge. The pandemic has further exposed just how these systemic weaknesses affect outcomes. Connected digital experiences can provide a solution to this complex problem.

Salesforce Health Cloud helps everyone from admins to physicians to patients get the information they need at any time and on any device. As a HIPAA-compliant CRM platform, Salesforce Health Cloud provides a 360-degree view of your entire ecosystem, empowering you to achieve operational transformation, make smart care decisions, and improve your bottom line.

The path to better healthcare runs through Salesforce Health Cloud

By linking people, data, and processes, Salesforce Health Cloud CRM allows you to better acquire, support, and engage patients at every step of their health journey.

360-degree patient view

With Salesforce Health Cloud, providers get a holistic and real-time view of each patient’s health, including information on medications, appointment history, and communication preferences.

Integrate patient data from electronic health records (EHR)
Incorporate third-party data from medical devices and wearables
Create detailed patient profiles

Efficient management

Salesforce Health CRM enables care teams to improve decision-making with a unified health journey and engage with patients through secure and private channels.

Facilitate care coordination and patient handoffs
Prioritize patient needs effectively
Create personalized, professional caregiver networks

Connected patient engagement

With Health Cloud, you can easily track patients’ progress against care goals; communicate with physicians, care coordinators, and family members; and get answers quickly from other stakeholders in the provider network.

Assign tasks across the caregiver network
Send secure messages to patients’ devices

Strengthen your data security with Salesforce Shield

Salesforce Shield adds an extra layer of security to your Health Cloud, bolstering trust, visibility, and compliance across all of your business-critical apps.

Field audit trail

Run audits with up to 10 years of history
Define data retention policies
Meet regulatory requirements with automated archiving

Platform encryption

Encrypt sensitive data across all Salesforce apps
Meet regulatory compliance mandates
Support customer-controlled encryption key lifecycles

Event monitoring

Monitor critical events in real-time
Detect and report insider threats
Audit user behavior and measure custom app performance

Health Cloud packages for every need and budget

Health Cloud Enterprise

Out-of-the-box CRM for healthcare and life sciences. Simply add more licenses or upgrade to another edition as your business grows.

Health Cloud Unlimited

Unlimited CRM with 24/7 support, agent online chat, and access to office hours and expert coaching sessions.

Contact for custom pricing

Our services

Our Salesforce offerings help you navigate the organizational and operational challenges of any Salesforce Health Cloud implementation, addressing the needs of all stakeholders.

Consulting

We draft an in-depth Salesforce implementation strategy and roadmap that includes timelines, a schedule for demo sessions, crucial system features, and audit plans.

Implementation

We help you integrate Health Cloud to your existing ecosystem, migrate data, and perform a series of integrations so you can accelerate business growth and increase digital transformation ROI.

Customization

Our team customizes CRM solutions to meet your goals and needs, integrating a range of third-party systems, including ERP, ITSM, intranets, social media, and accounting software.

Training

We organize end-user training for caregivers, administrators, and patients to drive Salesforce Health Cloud adoption.

Managed services

Our Salesforce experts can fine-tune your existing Health Cloud, taking care of the management and instance maintenance, streamlining processes, and upgrading to add the latest features.

How we work

Planning

Our technical consultants identify whether Salesforce is the right fit for your current processes and prepare a detailed business strategy.

Product selection

Our team decides what Salesforce Health Cloud features are best suited to meet your needs, providing demo sessions to show how the solution actually works and assisting with license purchase.

Development and testing

We set up access levels and user role permission, as well as work on data migration, integration with third-party systems, automation processes setup, and system testing.

User acceptance testing

This phase is designed for the final system configuration based on users’ feedback. Once the system is tested by the end-users, we make adjustments and configure the final details.

Deployment

The technical team develops production instance release and user access mapping.

End user training

To ensure smooth system onboarding and ease of use, we organize onboarding sessions for end users, providing detailed documentation on the system’s capabilities.

Get more from your Salesforce

Sales Cloud

Sales Cloud offers complete visibility into every customer, at every stage, including activity history, key contacts, customer communications, and internal account discussions.

Automate business processes with drag-and-drop simplicity
Synchronize document sharing
Track your leads from click to close

Marketing cloud

With Marketing Cloud, your healthcare organization can transition from volume-based care to value-based care, driving more effective outcomes, bolstering population health management, and delivering custom wellness programs.

Create and optimize acquisition campaigns at scale
Coordinate email and advertising
Audit your appointment reminder systems

Service Cloud

Salesforce Service Cloud offers a personalized, all-digital experience complemented by Slack and Service Cloud 360, the world's #1 customer service software.

Uplevel call center management with a range of productivity tools
Drive revenue and upsell more easily
Scale support with AI chatbots

Why choose iTechArt

Experienced team

iTechArt is a Salesforce Consulting Partner
60+ certified Salesforce experts (and steadily growing)
8+ years of deep Salesforce experience

Transparent process

Full immersion into the client’s Salesforce ecosystem
Ongoing support during the entire implementation process
5.6% attrition rate — the industry’s lowest

Proven outcomes

3-year average engagement with Health Cloud projects
100% HIPAA-compliant solutions
$1B in funding raised by our healthcare clients

Meet our Salesforce experts

Kate Rusakovich

Business Development Director

Kate brings 6+ years of experience working with Salesforce across 30+ business verticals. She’s responsible for establishing effective business development strategies and helping companies unleash their full potential through top-notch digital solutions.

Dmitry Chernik

Lead Architect, Delivery Manager

Dmitry is a Salesforce technical consultant with 12 years of experience in delivering and managing successful Salesforce projects. He helps companies create forward-looking integration strategies that capitalize on the best Salesforce and Jira features, driving critical business outcomes and revenue.