BLOG

Salesforce Service Cloud

Keep your customers happy and engaged with Salesforce Service Cloud: Our consultants and engineers empower personalized service management work at scale, delivering an unparalleled, pitch-perfect customer experience.
Get in touch

Supercharge your service management

Key functionality

Salesforce Service Cloud provides your customers with a faster, AI-driven support experience — anytime and anywhere. By leveraging full-cycle insights and automated processes, Service Cloud gives you everything you need to deliver anything to your customers. Depend on Salesforce Service Cloud to cultivate loyalty and improve retention.

Benefits by the numbers

increase in customer satisfaction
35%
decrease in support costs
22%
increase in customer retention
26%
increase in agent productivity
28%
faster case resolution
31%

Key points

Improve efficiency with intelligent workflows
Provide round-the-clock, AI-fueled customer service
Engage customers across multiple channels
Centralize user interactions with omnichannel routing

Cloud-enabled tools that deepen customer service

With intelligent automations and 360-degree views of each user, Salesforce Service Cloud offers the tools you need to cultivate personalized customer connections — and grow them.
Book a demo for a firsthand look at how a Service Cloud implementation can elevate your customer engagement.

Omnichannel views

Unify customer communication across channels in a single interface that streamlines workflows, increases efficiency, and affords a bird’s-eye view of customer engagements.

Case management

Dig deep into your customer support cycle to increase the number of first-contact resolutions and automatically assign customers to the agents best prepared to meet their needs.

Service console and analytics

Empower your service providers with a comprehensive view of support cases — complete with stats that can help you evaluate the quality of your team’s performance and actionable insights that help you fine-tune your strategy.

Knowledge base

Deliver consistent support to customers through a streamlined knowledge-management system and encourage customers to find answers through self-service knowledge articles.

Salesforce Chat

Reach customers in real-time — and let them reach you. Salesforce Chat delivers service automation at scale and empowers personalized and efficient two-way customer support.

Why work with iTechArt

From Service Cloud consulting to user training, iTechArt support provides your business with a transformative CRM platform for optimal service experiences.

Consulting

During Service Cloud consulting, our consultants seek to understand your existing processes and the full scope of your needs; from there, they identify where Salesforce can best optimize your workflow. The end result of our consulting is a detailed implementation roadmap that’s precisely aligned with your goals.

Implementation

We bring unmatched expertise in Service Cloud implementation to every client build-out. Expect a platform that runs with minimal disruption and maximal payoff — everything you’d look for from a certified Salesforce Partner.

Setup and configuration

Once Salesforce Service Cloud is in place, we configure the platform to match or enhance your existing dashboard. The result is seamless data organization that empowers personalized service management.

Customization

If you need more than standard functionality out of Salesforce, we can partner to deliver custom architecture and apps that transform Service Cloud into a friction-free solution that’s uniquely yours.

Integration

We integrate Service Cloud with third-party systems that you already use (like omnichannel routing and telephony services), or that are part of your implementation roadmap. That way, all of your data works in lockstep to improve outcomes.

End-user training

For maximum ROI, every stakeholder in your organization should reap the benefits of your service platform. Our training sessions ensure that your business can capitalize on everything Service Cloud has to offer.

Editions for every trajectory

Salesforce Service Cloud offers solutions for teams of every size, at any stage of growth. Our certified Salesforce consultants will help you select the edition that will help your business thrive today — and own tomorrow.

Expertise across domains

iTechArt consulting and software development has helped companies in a range of industries accelerate from concept and seed to unicorn, acquisition, IPO, and beyond. Get in touch and let our Service Cloud consulting take your business to new heights.

Project showcase

EverFX_thumbnails
Equal Education_thumbnails

EverFX

In the case of EverFX — one of the largest trading companies in the world — we implemented the Salesforce Service Cloud which included integrating live chat, registration forms, and promotional notifications.

Equal Education

We helped Equal Education — a nonprofit social enterprise that provides tutors for children with special educational needs — set up the Salesforce Service Cloud to better meet the specific needs of their partners, tutors, and students.

contact us

.

contact us

.

contact us

.

We will use your e-mail for the purpose of contacting you