Around 80% of students expect their universities and colleges to know who they are and what they need. At the same time, up to 65% of staff members struggle to quickly respond to students’ requests because of red tape and the lack of a single source of truth. Salesforce effectively addresses these issues and streamlines communications for a more connected experience for all parties involved.
Up to 70% of higher education officials claim to be using or planning to use AI-based tools in their day-to-day activities to automate key processes and implement smart data analysis and forecasting mechanisms. Salesforce comes with a suite of AI-powered products that dramatically facilitate the work of administrative personnel.
According to 45% higher ed employees, staying on the students’ social media radar is one of the major factors contributing to the success of recruitment campaigns. With powerful omnichannel social tools, Salesforce provides higher education facilities with what they need in order to stay in touch with prospective and current students.
Knowing your students is the key to building trust and keeping their interest up. Salesforce enables you to create an engaging student journey and guide your students through every step of the way, from researching your admissions process and university facilities to graduation. With Salesforce for higher education, your students can connect with their campus through various channels on the go and get the necessary information or services in a few taps.
Salesforce was built with BPA in mind and is a perfect solution for setting up and automating such essential processes as recruitment and admissions, career advisory and degree planning activities, organization of online and offline events, onboarding, student and staff support, fundraising efforts, and much, much more. With unified, cross-departmental access to university resources, student profiles, reports and financial data, the administration can make faster and better-informed decisions.
Thanks to its modular structure and high customizability, Salesforce can be easily scaled to address the growing needs of your organization. Whether you are experimenting with new alumni membership programs, fundraising models, or creating student communities with advanced features, Salesforce can be augmented with the necessary components, connectors, and modules to accommodate innovations and keep them under the same umbrella.
Salesforce offers an unparalleled set of tools that help higher education institutions work with their “sales funnel” — that is, prospective students and their parents. By enabling recruitment teams to build relationships with a few initial touches with a high degree of content personalization, Salesforce dramatically increases admission rates. It also has everything necessary for taking prospects through the entire admissions flow, from submitting applications to scheduling on-site visits.
iTechArt covers the complete range of implementation activities for any Salesforce project in the educational field: from building a crystal-clear vision of the final product in close cooperation with the client’s shareholders to configuring major workflows, customizing forms, deploying the solution and providing the client with the necessary training.
We work with the client for as long as needed to put together a comprehensive list of project requirements and get fully aligned on expectations and project outcomes. As part of the process, we also advise on the most cost-efficient license type and the optimal product bundle.
Our team configures the default Salesforce instance according to functional and non-functional requirements, sets up the necessary user types, groups, entities, rules, policies, and flows. If necessary, we also perform customizations to adapt the system to the client’s business processes.
With years of experience in custom software development and Salesforce implementation and customization projects, we are fully capable of bridging the gap between Salesforce and any other system or data source. All our integrations are fully tested for end-to-end data security.
Our SLA-based managed Salesforce service relieves you of the burden of monitoring and supporting your Salesforce-based solution. iTechArt will make sure that the system is always in great shape, supplied with the necessary resources, and working for your staff and students 24/7.
Our client support team is always there to assist our clients with user onboarding, ongoing training, and long-term maintenance. With full project documentation at hand and deep understanding of the client’s needs, our support activities are always fast, precise and cost-effective.
Our team offers a wealth of engineering talent for projects involving the migration of legacy applications and databases to the cloud. If you are still using an old student information system or an admissions management tool, our team will be able to recreate all or most of its functionality in Salesforce.
If you are representing a college or university, we’ll do our best to create an “at home” student experience and provide the tools needed to get things done quickly and without the unnecessary hassle.
If you come from the K-12 world or a professsional education business, we’ll help equip your employees with powerful tools needed to quickly assess any situations, proactively solve issues, and work in an environment of continuous improvement.
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