Salesforce implementation services

As Salesforce consultants, we help our clients rethink the most fundamental aspects of their businesses, identify new opportunities for growth and take the first steps toward digital transformation.

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Feel the force of digital transformation with iTechArt and Salesforce

Prepare your business for success

Digital transformation impacts every industry. Being surrounded by digital technology and digital innovations, today’s hyper-connected customer is always seeing more and more new possibilities. And if you can’t bring them, they’ll find someone else who can. So, if you want to sell smarter, scale the business, and become a customer success champion, you’d better up your game, too.

Our perspective

We at iTechArt believe that any innovative company should place its customers at the heart of the digital transformation strategy. To make superior customer experience possible and drive immense value, it’s critical to use tools that bring all-round clients’ info under one umbrella. CRM is the right digital transformation tool for staying in sync with customers, getting more prospects, and creating a fully digital and efficient sales process. And we are here to help you implement Salesforce — the world’s #1 CRM platform.

Finally no spreadsheets

Up to 2x increase in sales

32% increase in lead conversion

34% increase in customer satisfaction

Up to 70% reduction in manual work

A journey of thousand digital miles in just 6 steps

Aligning Salesforce with your business model and goals, our certified experts support and guide you through the whole digital transformation journey.

Planning

Our technical consultants identify whether Salesforce is the right fit for the existing business. If so, we decide what Salesforce clouds/products are the best to cover all business needs.

Consulting

We prepare a detailed Salesforce implementation strategy and roadmap including timelines, demo sessions schedule, system features, integrations, etc.

Development and testing

This stage is centered upon tailoring the system to the specifications and requirements: system configuration, data migration, setting up access levels and user role permissions, and many more.

User acceptance testing

The final system configuration and adjustments based on users’ feedback and suggestions for platform improvement.

Release

The technical team is actively working on production instance release and user access mapping.

User training

We organize end-user training and onboarding sessions to guarantee 100% system adoption.

Ready to digitally transform your business?

Backed by deep omnichannel and cross-domain expertise, we helped 50+ market leaders such as FOREX.com, CardPay, etc. unleash a huge force hidden within every single department and customer engagement. If you have equally ambitious plans, check out what iTechArt and Salesforce can do for your industry:

Marketing and sales

Ad campaigns automation
Better analytics tracking
Personalized targeting
Higher-quality leads and more closed deals

Retail and consumer goods

Delivering mobile, conversational service within one connected platform
Using analytics to improve customer success rates

Service

Delivering mobile, conversational service within one connected platform
Using analytics to improve customer success rates

Banking and insurance

Fast adjustment of banking operations to changing customer needs, risk control.
Streamlining the loan application process
Enabling self-service for common inquiries
Maintaining trusted relationships with agents, policyholders, and brokers

Healthcare

A 360-degree view of each patient
Highly customized care plans
Helps medical device and pharmaceutical companies collaborate and launch new products faster

Media

Rapid monetization of streaming content and digital media
Opportunity to easily acquire, retain and grow audiences with an AI-powered subscriber platform
Maximizing revenues through content rights sales

Your go-to Salesforce implementation partner

360-degree experience

Well-versed in more than 30 business verticals
Expertise in all key Salesforce Clouds and products
A full immersion into the client’s Salesforce ecosystem and existing workflow
Full-cycle design and engineering services, in case you need more.

Client-first digital transformation

Various coop models and flexible project scopes
Working both on-site and remotely
Engineers are hand-picked in line with your core values, needs, and customer success strategy
All implementations are different and we treat each one as unique

Truly Salesforce-y team

50+ Salesforce specialists with diverse expertise
100% Salesforce certified Administrators, Developers, Consultants, and Architects
Offering internal courses for aspiring Salesforce developers as well as a continuous learning framework for employees

Proven Salesforce commitment

iTechArt is a Salesforce Consulting Partner
7 years of hands-on operation
An impressive track record of Salesforce training, both onsite and remotely
Close cooperation with Salesforce (knowledge sharing, joint publications, events, webinars, etc.)

Our work

GiG

In partnership with Gaming Innovation Group, iTechArt team implemented the Pardot Marketing solution to track form submissions and email campaigns, giving 360-degree visibility for all stakeholders.

Community brands

In collaboration with Community Brands, the leading provider of cloud-based software for nonprofits and K-12 schools, we customized school and parent portals through Community Cloud and created a custom Lightning component allowing for seamless user registration.

Yggdrasil

Yggdrasil — an innovation-led provider of online gaming solutions for iGaming operators — partnered with iTechArt to adopt Sales Cloud; as a result, their productivity climbed 20% and time spent on manual work was split in half.