In today’s digitally disrupted market, traditional law firms and the legal departments of financial institutions require a new operating model focused on the increasingly connected customer and driven by tech intelligence. Statistically, 42% of the time, legal companies take an average of three days to respond to a message from a new potential client, while less than 10% of prospective clients actually talk to a lawyer.
Accordingly, in order to break through the new digital era and fierce competition, they need to break free the legacy tools and age-old day-to-day operations.
iTechArt makes this possible through the best-in-class CRM platform – Salesforce, which enables legal professionals to digitize fast and at scale, enhancing the communication between all stakeholders and driving more customer value and market success.
CRM has never been more important in driving client engagement, outreach, and growing their bottom line organically. Here are some extra benefits for legal professionals:
We make the most of all major Salesforce products to help your legal firm go digital fast and deliver exceptional customer service from anywhere.
Sales Cloud helps legal companies grow their accounts, find new customers, and close deals — twice as fast. For instance, you can use Account and Contact Management functionality to assess an all-around view of your user activity history, key contacts, customer communications, and internal communication.
Marketing Cloud covers all marketing processes within your legal institution. WIth Email Studio, you can build personalized email campaigns, while Salesforce CDP offers precise marketing analytics. As a tool allowing for smarter B2B marketing automation, Pardot unites marketing and sales in one platform, helping foster meaningful connections between all stakeholders, generate more pipeline, and close more deals.
Agent Workspace allows agents to seamlessly handle cases within an easy-to-use service console. With Knowledge Management, you can facilitate legal case management and maximize agent productivity; the Service Process Automation feature also helps you create end-to-end workflows to automate and scale repetitive business processes. Backed by Einstein Agents, you'll be able to set up Service Cloud chatbots that deliver automatic service at scale without any extensive integration efforts.
Community Cloud connects customers, partners, and attorneys directly to the data, apps, and experts they need. Business Integration helps partners timely update opportunities and qualify leads, while with the Customization and Branding tool, you can create stunning, simple-to-use environments for your brand.
Backed by Tableau, you’ll get an opportunity to work more efficiently, spot trends faster, predict outcomes, and get AI-based guidance on the best steps to take.
We integrate Salesforce with all mission-critical third-party applications allowing law firms to manage the entire organization from just one platform.
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